Raritan Bay Medical Center in New Jersey has invented a new role for the registered nurse. Named the Nurse Navigator, these nurses act as a liaison between the patient and the entire medical center. They help the patient and their family “navigate” through multidisciplinary healthcare from diagnosis to follow-up by scheduling appointments, providing advice and patient education ranging from pre-operative teaching, prevention methods and explanation of the disease process. RBMC, a Magnet Hospital-recognized facility, has seen improvements in patient outcomes and satisfaction since the implementation of this coordinating role.
(Seen above: the Magnet model graph)